Betternet's Refund Policy

All Betternet, subscribers can request a refund within 45 days from the purchase date by contacting our Help Center.

(We apologize that Apple and Microsoft Store Customers will need to contact the payment processor directly.)

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Requesting a refund

Depending on how you purchased your Premium subscription, refunds will either be processed by AnchorFree or by the third-party payment vendor.

Refunds Processed by AnchorFree

We can process refunds for most payment methods, excluding charges processed through Apple/iTunes. To ensure quick processing of your refund, please include the following information in your refund request:

• The e-mail address associated with your Premium account

• The Premium Access Code received after your purchase

• The Order Number for the transaction

To request a refund from AnchorFree, please submit a request.

*We're happy to help troubleshoot any issue before canceling.*

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Refunds Processed by Apple

If you paid through iTunes or through the App Store on an iOS device, please see the following articles:

How To Cancel Through iTunes Requesting An iTunes Refund

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Refunds Processed by Google Play

If you paid through Google Play as an Android user, please see How To Cancel Subscription in Google Play. We can process a Google Play refund as long as we are provided with the Google Play email address or Google Order number, which begins with GPA.