FAQ's

How do I contact the Betternet Support Team?

Published Jan 28, 2019 · Updated Aug 13, 2026

If you looking for any kind of technical support for our agent's 24 hours a day 7 days a week, you're welcome to contact us via email.

At this time we do not offer phone support.  However, we will get back to you within 24 hours of your initial request.

This is how:

  • Tap the three bar icon located at the top left of the Betternet application

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  • Tap Contact Us

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  • Tap The category that best describes your issue

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  • Provide us with the email address you used to purchase the Premium subscription and tap Send

Once you have sent your request, our Support Team will get back to you within 24 hours.