*Issue: My office blocks websites like Facebook and YouTube. I want to use a VPN to bypass this block, but it just spins and never connects.*

What To Do If Betternet Is Unable to Connect From Your Office First, please make sure you are running the latest version of Betternet on your device.

• For Windows click here

• For Android click here

• For iOS click here

• For Mac click here

Next, check to see if a password is required to access your office Wi-Fi connection. You'll want to log into the network first and Betternet second.

Double-check that your IT Department hasn't blocked VPNs on the network. If it is against company policy to use a VPN, we recommend using mobile data or a personal internet hotspot instead.

If you work in a smaller company or are able to send a message directly to your office IT department, contact your Network Administrator and ask the following:

1\. Is there an existing VPN on the network? Two VPNs cannot work at the same time. 2\. Is there a firewall or anti-virus program set up that could be conflicting with VPN access?

To rule out any other connection issues, try to connect using mobile data or a different wi-fi network. If you cannot connect to Betternet on any network, you'll need to troubleshoot general device issues.

If you are a Premium subscriber and these steps did not solve your issue, please feel free to contact Customer Support by clicking SETTINGS>HELP from the Betternet menu located on the top left-hand corner of our app. If you're getting any error messages, please send us a screenshot of those, as well.