Clearing your cookies and cache can help with any access issues you're experiencing. Cookies contain information about the websites you have visited. To delete your browser's cookies, follow the steps below:

Browser: Chrome on Desktop

1. Open your browser and click the menu button in the upper-right corner.

2. Click Tools > Clear Browsing Data from the dropdown list.

3. Select the timeframe you want to delete.

4. Check cookies and other site and plug-in data. Check or uncheck other options, as desired.

Browser: Chrome on Mobile

1. Go to the Chrome app on your Android phone or tablet. 2. At the top right, you find 3 dots; tap that. 3\. You will find history. Click History. Click Clear browsing data. 4\. At the top, choose a time range. To delete everything, select All Time or a specific hour or day you can select (by clicking Last Hour). 5\. Next, select "Cookies and site data" and "Cached images and files." Check the boxes. 6\. Tap Clear Data.

Browser: Safari on Mobile

1. Go to Settings > Safari.

2. Scroll down and tap Clear Cookies and Data.

3. Tap Clear Cookies and Data to confirm.

Browser: Safari on Desktop

1\. Open Safari and select "Safari" from the top menu, then "Preferences."

2\. Select Privacy.

3\. Click "Remove All Website Data". Agree to the confirmation prompt.