Payments & Subscriptions

Payments & Subscriptions

Why Am I Asked to Pay Again Even Though I've Paid Already in my Mac App?

Published Jan 29, 2019 · Updated Aug 13, 2026

If you already have a Premium account but you're getting asked to pay again, please follow these steps.

1\. Open the Betternet App > Sandwich icon At the top left > Account, and verify that you're signed in to the proper account

2\. Go back to the Sandwich icon, then click on Restore Purchase

The Betternet Account page should display your account info with account type as Premium and expiration date.