Before troubleshooting, please make sure:

• You are connected to the internet

• A 3rd party app is not interfering with Internet Settings (For example, a firewall with strict settings or another VPN application, or some anti-virus software)

After the above has been verified, please follow these steps:

1. Disconnect from Betternet

   1. Connect to a different network (for example try connecting to another Wi-Fi)

      1. Turn Betternet ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia

• Please contact our support team

• Provide a description of the issue and a screenshot (If applicable)