Troubleshooting

Troubleshooting

I am able to connect to Betternet, but unable to browse. What can I do to fix this? (Part 1)

Published Jan 30, 2019 · Updated Aug 13, 2026

If you are connected to Betternet but unable to browse any content while Betternet is on please try these steps below.

  1. Disconnect Betternet

    1. Click on "Settings" from the Start Menu >> “Network & Internet” >> “Change adapter options”

      1. Right Click on your Active Adapter and Click on “Properties”

        1. Double Click on “Internet Protocol Version 4”

          1. Select “Use the following DNS server addresses”

            1. For Preferred DNS server enter “8.8.8.8”; For Alternate DNS server enter “8.8.4.4”

              1. Make sure to have “Validate settings upon exit” checked

                1. Click OK

                  1. Connect to Betternet

If the above steps did not help please follow these next steps here.