Before troubleshooting, please make sure:

• You are connected to the internet via Wi-Fi or LAN

• A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antiviruses such as Kaspersky or Avast.'

• Switch WiFi ON and OFF

Changing protocols

1. With Betternet open click on the settings icon top right.

   1. Select VPN protocol

      1. Try different protocols to test the connection. Repeat steps 1-2 if needed.

Reinstall Betternet

1. For help uninstalling you can refer to this HELP ARTICLE.

   1. Reinstall Betternet

• Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to LAN or another Wi-Fi)

• Open Betternet > Get Connected